Refund policy

Returns Good Procedure

• Goods must be in A1 resalable/unused/unopened condition and the supplier packaging must not be defaced in any way.
• Goods can only be returned if purchased within the last 30 days from JCA Merchants.
• Goods not meeting this requirements will be returned, and will incur a carriage charge.
• Goods must be listed as an "in stock" item on our website-specials  are non-returnable.
• PCB's and any gas carrying or gas controlling parts are non-returnable.
• A returns form will need to be completed and emailed to sales@jcamerchants.co.uk to obtain returns reference.
• Once approved, you will be supplied a returns reference and be advised of any restocking charges.
• Goods must be packaged sufficiently to ensure safe arrival with the returns reference included on the returning paperwork. 
• It is the responsibility of all customers to return unwanted goods back to JCA Merchants at their own expense.
• Once inspected and approved a refund will be made. 

 

Faulty Goods 

• Items alleged faulty must be returned within 12 months of their original order date.
  
• A return form will need to be completed and email to sales@jcamerchants.co.uk to obtain a returns reference. 
• Once approved, you will be supplied a returns reference and instructions on returning the goods.
• Goods must be packaged sufficiently to ensure safe arrival with the returns reference included on the returning paperwork.
• Once received back, the alleged faulty goods will be returned to the manufacturer for testing.
• Based on manufacturer findings, a refund will be raised or if goods are proved not to be faulty they will be returned back to you, possibly incurring a carriage charge.
• If replacement goods are required, a new order must be raised.